Are Aeroplan Music Store downloads compatible with my computer?
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MP3 files can be played on both a Mac and a PC.
Here is a breakdown of the System Requirements your PC should conform to in order to download music from our site:
Operating System: Windows 98 SE and above (Windows 2000 and XP are fine),
Internet Connection: High Speed DSL or Broadband.
Media Player: Windows Media Player 7+
Internet Browse: Internet Explorer 5+ or Firefox 1.5+.
Other: Flash 8 installed, Cookies should be enabled.
If your system conforms to the above specification and you were unable to play the test file successfully, please email customer support at: musicstoresupport@aeroplan.com.
How can I find a file once it has been downloaded?(Back to Top)
To find a file once it has been downloaded, use the Search or Find option on your computer to locate the file. To bring up the search window click on the "Start" button and choose Search, or click on My Computer on the desktop and double click on the hard drive, or press Ctrl-F. Type *.mp3 in the search box that appears, and it will find all Windows Media Audio files on your computer. The file you just downloaded should be amongst the files listed.
The song I selected did not download to my computer.
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This may be due to an intermittent problem with the Internet or with temporary server downtime. If your download was not decremented from your total count, wait a short period of time, and try to download again. If your download count was decremented and you cannot find the file on your system please contact musicstoresupport@aeroplan.com.
The song stops playing and then starts again throughout it's entirety.
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This happens with dial-up connections because your connection can’t get the song data as fast as it’s being played. Download the song completely before playing it to avoid this situation.
If the song has been downloaded and the issue persists, you may have too many applications running simultaneously. Free up some processing power by closing some applications, and attempt playing the song again.
How long does it take to download a song?
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The time required to download music to your computer depends on two factors; the size of the file, and the speed of your Internet connection. File size will be dependent on whether the file is a single track or an entire album. Typical download rates for a 4 minute MP3 track 3.5MB in size are:
28.8k modem = 20-25 mins
56.6k modem = 10-15 mins
ISDN = 5-10 mins
Cable / DSL / T1 = less than 1 min
Can I burn the music I buy to a CD?
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You may play, burn and transfer all music purchased on the Aeroplan Music Store to any device or storage medium without restriction.
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